Job Summary:
We are looking for an energetic ServiceNow Specialist join our team. In this role, you’ll work cross-functionally with business operations and to create and optimize workflow processes.
Responsibilities:
You will play a key role in supporting and optimizing the ServiceNow platform, with a focus on Customer Service Management (CSM), to enhance the customer experience across various city services. As a technology analyst, you’ll collaborate with technical teams and business users, hands on to configure, maintain, and troubleshoot the ServiceNow system while contributing to impactful projects in a rapidly evolving city recognized for its innovation.
Duties and Responsibilities
Assist in supporting the day-to-day operations of the ServiceNow platform, particularly in Customer Service Management (CSM).
Collaborate with senior analysts, analysts, and stakeholders to gather business requirements, troubleshoot issues, and provide solutions.
Participate in configuring ServiceNow CSM modules, creating workflows, and improving the customer self-service experience.
Help with system upgrades, maintenance, and enhancements to ensure platform stability.
Contribute to troubleshooting and resolving incidents, ensuring timely customer support and issue resolution.
Work with cross-functional teams to understand how ServiceNow integrates with other city systems.
Follow IT best practices, including the Software Development Life Cycle (SDLC) and Information Technology Infrastructure Library (ITIL) standards.
Required Qualifications:
Education and Experience:
Bachelor’s degree in information technology or a related field, or equivalent experience in IT support, customer service management, or related roles.
Preferred Qualifications:
1-2 years of hands-on experience with ServiceNow, particularly with Customer Service Management (CSM) or similar modules.
Familiarity with JavaScript, HTML, CSS, and SQL are a plus.
Relevant ServiceNow certifications (CIS, CAD) are a plus.
Knowledge, Skills & Abilities
Basic understanding of ServiceNow or similar enterprise systems.
Willingness to learn and develop skills in ServiceNow configuration, development, and administration.
Strong communication skills with the ability to translate technical issues into user-friendly solutions.
Collaborative work style, eager to work with both technical and business teams.
Problem-solving mindset with a customer-first approach.
Desire to grow your career in IT service management and platform administration.
System Soft Technologies is a proud equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, sexual orientation, or any other characteristic protected by law.
We are committed to the full inclusion of all qualified individuals. If you are an individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting us at talent.acquisition@sstech.us.
